Refund and Returns Policy

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Return and Refund Policy for Naturalik
Last Updated: 14-09-2024

At Naturalik, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your SHEER BLISS products, we’re here to help. Please review our Return and Refund Policy below for details on how we handle returns, exchanges, and refunds.

1. Returns

We accept returns under the following conditions:

  • Eligibility: Products must be unused, unopened, and in their original packaging.
  • Timeframe: Returns must be initiated within 12 days of the delivery date.
  • Proof of Purchase: A valid receipt or order confirmation is required to process a return.

To initiate a return, please contact our customer service team at hiteshngeets@gmail.com or +91 72968 69334 with your order details.

2. Non-Returnable Items

Certain items are non-returnable:

  • Products that have been opened or used
  • Gift cards
  • Discounted or sale items (unless they are damaged or defective upon receipt)

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the credit will automatically be applied to your original method of payment within 7-10 business days.

4. Late or Missing Refunds

If you haven’t received a refund within the stated time frame, please:

  1. Check your bank or payment account again.
  2. Contact your credit card company or payment provider, as it may take some time before the refund is officially posted.
  3. If you still haven’t received your refund after these steps, please contact us at hiteshngeets@gmail.com.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us at hiteshngeets@gmail.com or +91 72968 69334 to arrange the exchange process.

6. Return Shipping

Customers are responsible for covering the return shipping costs unless the product was damaged, defective, or incorrect upon receipt. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

7. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of delivery with your order details and photos of the damage. We will provide a replacement or refund, depending on your preference.

8. Sale Items

Only regular-priced items may be refunded. Unfortunately, sale items are final sale unless they arrive damaged or defective.

9. Contact Us

If you have any questions about our Return and Refund Policy, please reach out to us at:

Naturalik
Address: PLOT NO 325, HARINAGAR, JHANWAR ROAD, JODHPUR, Jodhpur, Rajasthan, 342001
Email: hiteshngeets@gmail.com
Phone: +91 72968 69334

Thank you for shopping with Naturalik and choosing SHEER BLISS!

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